I'll elaborate.

I'll finally elaborate on the customer from hell, as well as quitting and my new job, now that I have a moment to spare. I've been incredibly busy the past couple months, working and school full-time, and now even summer classes. I love where I go to school now as a nursing major, but I am seriously considering a mortuary science major. I'd have to transfer to the local community college, though, and in that I would feel as if I was selling myself short. Not that there is anything wrong in the least with community college, I just don't know if I belong there. Additionally, I do NOT want to go through transferring schools again. What a mess!

Anyway, the customer from hell. His wife had called in an order for carryout. He came in to pick it up, paid, and was ready to leave when we had a little exchange that went something like this:

Customer: Wasn't I supposed to get a 2 liter with this?
Me: Well, your wife didn't order one, but if you would like to purchase one, we can take care of that now.
Customer: I told her to order a 2 liter! I told her so I know she did!

So in the meantime, this guy takes out his cell phone and calls his wife back at home. He is still standing directly in front of my register, so I can't help any of the other customers coming in. Also, I was the only person working register that night, so a line began to form behind him. The guy shuts his phone, and our exchange continues.

Customer: She said she ordered one!
Me: I apologize, sir, but whoever took your order over the phone did not get that down, but I'll be happy to get it for you now.

Immediately after that bit occurs, the customer sees a stack of promotional fliers with coupons on them. He could have used one of the coupons if he had originally ordered a 2 liter, but since he didn't do so, we didn't offer the coupon.

Customer: Hey! Why didn't you give me this deal?
Me: Because, sir, we didn't have you down for a 2 liter.
Customer: But I wanted one! I don't work here! I don't know your specials! You need to tell your customers about these coupons!
Me: I'm sorry, sir.

Then he starts grilling me about all our items on the menu and why things are priced as they are. I try to answer his questions calmly, and what I get is this:

Customer: Hey! You need to slow down and lose that attitude! That will NOT fly with me!
Me: Sir, I don't have an attitude. I am just trying to answer your questions.
Customer: And don't roll your eyes, either! You don't disrespect me like that!

At this point, the manager hears what is going on and comes up to the register. By now, a crowd of about 6 customers has gathered behind this guy. The manager tries to explain everything to the customer just as I did, but apparently it's not enough.

Customer: Alright, FUCK THIS! I DON'T WANT THIS SHIT ANYMORE!

He shoves the food at me and throws the flier in my face. He demands his money back, and then leaves. What. A. Nut.



Now, the situation with me quitting... It was kind of the straw that broke the camel's back, I guess. When I first started my job, I loved it and I was getting at least 30 hours a week. However, after the franchise owners left and the GM took over, it was hell. The GM has one personality, and it's douchebag. For whatever reason, he didn't like me and began cutting my hours even though I was one of the best employees. It eventually came to the point that I was only getting 9 hours a week. 9 hours a week making minimum wage just won't cut it for me. Not only were the hours the problem, but it was the GM, himself. He was extremely rude and always insisted we were doing things the wrong way unless we were doing them his way. But the straw that broke the camel's back was this...
Every morning I worked, I would make pizzas until we had all we needed for the morning and early afternoon. Then, the GM would have me glue fliers on the boxes. That was what he would have me do for hours and hours on end. There are 50 pizza boxes to a stack, and most days I was finishing upwards of ten stacks. It was tedious and ridiculous. A monkey could do it! Finally, I was fed up. One day, the GM went to the post office and left me, the shift manager, and one other employee in the store. It happened like this: "Well, guys, I quit." I took off my apron, clocked out, and left.

Now I have a job as an administrative assistant and I absolutely love it. I get paid a lot more and I am always guaranteed hours because it's a permanent schedule. I do a lot of typing and filing, but I enjoy going to work and seeing my coworkers. I even have my own office and I always have weekends off! It's great.


I'm thinking about keeping this blog to update about my personal life from now on. What do you guys think?

I quit!

There is nothing more satisfying than walking out in the middle of a shift. Nothing.

when it rains, it pours

My grandfather passed away very unexpectedly today. My blogs will be back eventually, promise.

Worst I've ever felt.

I've been really sick and in the hospital. More blogs coming, as well as the customer from hell story- as soon as I'm better. Promise!

The customer from hell.

Last night I encountered the worst customer I have ever dealt with in my years of having a job dealing with the public.
I'm getting ready to go to work now, but the story will be coming within the next day or so, and man, it's a doozy.

I love my job.

Really. It turns out my bosses are Macedonian, not Russian, by the way. The main manager has already informed me that I'm her favorite, because I "know how to do everything!" Work has been pretty fun so far. I like my new coworkers- they're all funny and talkative, which makes work go by a little bit faster.
I've been working a LOT more than I was used to in the past. I've had 25 to 29 hours each week so far: a decent amount on its own, but add going to school full time into the mix, and I have been extremely busy.
So far I only have two stories about customers. First, let me explain the premise of where I work. We are a carry out pizza restaurant. We have pepperoni, sausage, and cheese pizzas ready all the time, so there's no need to call ahead. We can only keep the pizzas in the warmer for a half hour max, but we've been so busy that the pizzas have only been in the warmer around 10 minutes, at most.
Over the weekend, a couple came in and ordered two pizzas and two orders of breadsticks. They said they wanted the pizzas straight from the oven. I told them it would be a dollar more, because the pizzas that are $5 and ready will go to waste if we don't use them, so we would have to charge them more. Well, they weren't having any of that. They said they wanted their pizzas and breadsticks completely fresh, but for the regular price. I told them no, we can't do that. I gave them the pizzas and breadsticks they ordered, and told them to have a good night. They just stood there... for probably a full 30 seconds. I said, "You guys are good to go! Have a good one!" They still stood there. After a few more seconds, they decided to leave, with the lady calling out, "I am VERY unhappy!" Who cares.
My other story involves a lady who called our restaurant three times before finally placing an order. I answered the phone the first time. She wanted to know how much it would be for various pizzas with several toppings. I calculated them all for her, and she said she would call me back. The second time she called, my manager answered. The lady wanted to know if we had thin crust. My manager told her no, we only have one type of crust. The lady hung up. The third time she called, I answered. This time, she asked me how much it would be for the same pizzas she already asked about...then asked if we had thin crust. "Are you sure you don't have thin crust?" she asked. "Yes, ma'am, I'm sure." "Well.... okay..." then she proceeded to finally give me her order.
Little things like that drive me crazy, but all in all, I love my job. It's so much easier than where I worked in the past. Additionally, it's way more efficient. We have an automatic saucer for the pizzas; the dough takes a minute and a half to mix instead of 15 minutes; we have a dough ball maker instead of having to do it ourselves; and the pizzas only take about 7 minutes to make.
I'm sure I'll have more stories soon, because I'm working the next four days. I'm happy to be back here posting!

Good news!

I have a new job! I started this Monday and I already have 29 hours scheduled this week :) Downside: my bosses are Russian and I hardly understand them. This should make for some interesting blogging.